Tickets can be purchased weekly up from May 10 at the ticket office of the monumental complex or online. In compliance with government regulations for the reopening of cultural institutions, booking is mandatory for all visitors on weekends and public holidays. This service will be provided for free during the first weeks after the reopening. ID must be shown in support of concessions and/or free admission.
To celebrate Santa Croce's reopening to visitors, we have devised special weekend guided tours for only €14.00 per person (€12.00 for concessions and €6.00 for Florentine residents and anyone entitled to free admission).
For further information on the tours, times and how to book, please see the dedicated page on our website.
To help us ensure smooth access and visitor influx compliant with the measures designed to contain the spread of Covid-19, we higly reccommend you would to book your visit through our on-line ticketing service.
Santa Croce has put together a number of visitor aids to make it simpler for you to visit the complex and to offer you a richer visitor experience such as free Wi-Fi points, an audio-guide and our apps offering special themed itineraries. We also have a small on-site bookshop where you'll be able to buy guidebooks and both historical and art history publications.
Groups and Guides
In compliance with the measures against the spread of Covid-19, groups of up to 20 people (plus guide) are admitted at a rate of one group every 15 minutes. Guides must inform admission staff of their group's presence and use a radio-guide system if their group comprises six or more people.
No special group discounts are available, but the discounts and free admission terms applying to individual tickets also apply to individual group members on presentation of the appropriate ID. Free tickets should be collected at the ticket office.
Tickets can be purchased weekly up from May 10 at the ticket office of the monumental complex or online. As required by government regulations for the reopening of cultural institutions, on weekends and public holidays booking is mandatory for all visitors. During the first weeks after the reopening, this service is provided for free.
Tickets for groups may be purchased:
- through the dedicated portal Groups and Guides, operating from May 10;
- at the on-site ticket office on weekdays only. Online reservation is mandatory on Saturdays, Sundays and public holidays.
Visitors with impaired movement or in a wheelchair can access the basilica and the cloister via a ramp and a raised platform. The ramp is situated on the north side of the basilica in Largo Bargellini, while the platform is situated at the cloister exit giving onto Piazza Santa Croce. Please note that admission for visitors with disabilities and their carers is free of charge and enjoys priority, with no need to book. Guide-dogs used by visitors with impaired sight or hearing and holding the appropriate certification are welcome.
Many parts of the Santa Croce complex are open to visitors with disabilities, while only a handful of areas suffer from limited access. The nave and aisles of the basilica are easy to move about in, but the chapels in the transept are on a raised level accessed via a few steps which cannot be negotiated with a wheelchair. To visit the Pazzi Chapel and the Refectory, leave the basilica via the ramp in Largo Bargellini and re-enter the complex via the Arnolfo di Cambio cloister on Piazza Santa Croce.
If you are unable to visit the Santa Croce complex in person or if you wish to find out more about its treasures before your visit, you can purchase the official SANTA CROCE app in all the main on-line stores and enjoy a virtual tour with a wealth of content.
Discover our virtual tour on Santa Croce App
How to reach us
The Santa Croce complex is situated in the very heart of Florence, in one of its oldest and most characteristic neighbourhoods. If you arrive by train at Santa Maria Novella station, you can easily reach us on foot via the city's historic centre in about 15 minutes. The visitor entrance and ticket office are situated on the north side of the basilica in Largo Bargellini.
The closest motorway exit to the complex is FIRENZE SUD. Santa Croce is in a restricted traffic zone in Area B. You can leave your car in one of the car parks a short walk away (Sant'Ambrogio or Beccaria), but if you do wish to drive into the restricted traffic zone you have to register on SAS www.serviziallastrada.it, key in your car registration (number plate) and purchase a daily transit or parking permit.
For the Radio Taxi service call: +39.055.4242, +39.055.4390 or +39.055.4798