Tickets can be purchased at the ticket office of the monumental complex or online.
PLEASE NOTE: On line sales of admission tickets for dates starting from the 6th of October onwards will be activated over the next few days due to a technical update of the service.
We invite you to send your request to us by mail at the following address: firstname.lastname@example.org
ID must be shown in support of concessions and/or free admission. Free tickets must be purchased directly at the ticket office of the monumental complex.
Please remember that, in the case of online ticket, purchasing a booking fee of €1 for each ticket is applicable to full price and reduced tickets.
To help us ensure smooth access and visitor influx compliant with the measures designed to contain the spread of Covid-19, we recommend you book your visit through our on-line ticketing service.
Santa Croce has put together a number of visitor aids to make it simpler for you to visit the complex and to offer you a richer visitor experience such as free Wi-Fi points, an audio-guide and our apps offering special themed itineraries. We also have a small on-site bookshop where you'll be able to buy guidebooks and both historical and art history publications.
Groups and Guides
We allow groups up to a maximum of 30 people plus the guide and one tour leader.
Tour guides are required to communicate the presence of their group at the entrance and to equip them with radio systems if the group is made up of 5 or more. Radio systems can be rented at the ticket office before the visit.
A reduction for groups is envisaged, starting from 15 participants. It is also possible to take advantage of the same reductions and offers applicable to single tickets, by presenting a valid id at the entrance. Guides can access for free by showing their badge.
You can book when purchasing tickets at the monumental Complex ticket office or online at https://ticka.santacroceopera.it/.
In the case of delay your booked slot lapses 15 minutes after the given time.
For more information, please contact our booking service.
Starting from July the 12th, the pre-sale charge of € 1 is reintroduced for full and reduced single tickets; the other types of ticket (including the reduced group) remain excluded from the presale charge.
Visitors with impaired movement or in a wheelchair can access the basilica and the cloister via a ramp and a raised platform. The ramp is situated on the north side of the basilica in Largo Bargellini, while the platform is situated at the cloister exit giving onto Piazza Santa Croce. Please note that admission for visitors with disabilities and their carers is free of charge and enjoys priority, with no need to book. Guide-dogs used by visitors with impaired sight or hearing and holding the appropriate certification are welcome.
Many parts of the Santa Croce complex are open to visitors with disabilities, while only a handful of areas suffer from limited access. The nave and aisles of the basilica are easy to move about in, but the chapels in the transept are on a raised level accessed via a few steps which cannot be negotiated with a wheelchair. To visit the Refectory, leave the basilica via the ramp in Largo Bargellini and re-enter the complex via the Arnolfo di Cambio cloister on Piazza Santa Croce.
If you are unable to visit the Santa Croce complex in person or if you wish to find out more about its treasures before your visit, you can purchase the official SANTA CROCE app in all the main on-line stores and enjoy a virtual tour with a wealth of content.
Discover all the virtual tours
How to reach us
The Santa Croce complex is situated in the very heart of Florence, in one of its oldest and most characteristic neighbourhoods. If you arrive by train at Santa Maria Novella station, you can easily reach us on foot via the city's historic centre in about 20 minutes. The visitor entrance and ticket office are situated on the north side of the basilica in Largo Bargellini.
The closest motorway exit to the complex is FIRENZE SUD. Santa Croce is in a restricted traffic zone in Area B. You can leave your car in one of the car parks a short walk away (Sant'Ambrogio or Beccaria), but if you do wish to drive into the restricted traffic zone you have to register on SAS www.serviziallastrada.it, key in your car registration (number plate) and purchase a daily transit or parking permit.
For the Radio Taxi service call: +39.055.4242, +39.055.4390 or +39.055.4798