Admission Tickets may be purchased at the on-site ticket office in the Santa Croce complex or on line. ID must be shown in support of concessions and/or free admission. We would ask you wherever possible to use our on-line ticketing service to book your visit to Santa Croce in order to help us ensure smooth access and visitor influx compliant with the measures designed to contain the spread of Covid-19.
Santa Croce has put together a number of visitor aids to make it simpler for you to visit the complex and to offer you a richer visitor experience such as free Wi-Fi points, an audio-guide and our apps offering special themed itineraries. We also have a small on-site bookshop where you'll be able to buy guidebooks and both historical and art history publications.
Groups and Guides
In compliance with the measures designed to contain the spread of Covid-19, groups of up to 20 people (plus guide) are admitted at a rate of one group every 15 minutes. Guides must inform admission staff of their group's presence and use a radio-guide system if their group comprises six or more people.
No special group discounts are available, but the discounts and free admission terms applying to individual tickets also apply to individual group members on presentation of the appropriate ID. Free tickets should be collected at the ticket office.
Tickets for groups may be purchased:
- at the on-line ticket office by clicking on the "Full Price for Groups" option;
- by e-mail, writing to firstname.lastname@example.org and specifying date of visit, time slot, the number of members in each group and the name of the guide or accompanying person;
- at the on-site ticket office, but only for same-day visits and only if sufficient places are available.
Visitors with impaired movement or in a wheelchair can access the basilica and the cloister via a ramp and a raised platform. The ramp is situated on the north side of the basilica in Largo Bargellini, while the platform is situated at the cloister exit giving onto Piazza Santa Croce. Please note that admission for visitors with disabilities and their carers is free of charge and enjoys priority, with no need to book. Guide-dogs used by visitors with impaired sight or hearing and holding the appropriate certification are welcome.
Many parts of the Santa Croce complex are open to visitors with disabilities, while only a handful of areas suffer from limited access. The nave and aisles of the basilica are easy to move about in, but the chapels in the transept are on a raised level accessed via a few steps which cannot be negotiated with a wheelchair. To visit the Pazzi Chapel and the Refectory, leave the basilica via the ramp in Largo Bargellini and re-enter the complex via the Arnolfo di Cambio cloister on Piazza Santa Croce.
If you are unable to visit the Santa Croce complex in person or if you wish to find out more about its treasures before your visit, you can purchase the official SANTA CROCE app in all the main on-line stores and enjoy a virtual tour with a wealth of content.
Discover our virtual tour on Santa Croce App
How to reach us
The Santa Croce complex is situated in the very heart of Florence, in one of its oldest and most characteristic neighbourhoods. If you arrive by train at Santa Maria Novella station, you can easily reach us on foot via the city's historic centre in about 15 minutes. The visitor entrance and ticket office are situated on the north side of the basilica in Largo Bargellini.
The closest motorway exit to the complex is FIRENZE SUD. Santa Croce is in a restricted traffic zone in Area B. You can leave your car in one of the car parks a short walk away (Sant'Ambrogio or Beccaria), but if you do wish to drive into the restricted traffic zone you have to register on SAS www.serviziallastrada.it, key in your car registration (number plate) and purchase a daily transit or parking permit.
For the Radio Taxi service call: +39.055.4242, +39.055.4390 or +39.055.4798